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The Head of Customer Servicing leads operations across Customer Centers, Back-Office Support, and digital platforms, focusing on high-quality service delivery, operational excellence, and customer loyalty. This role ensures that brand standards are upheld by driving continuous improvements in processes and technical platforms to support various business needs effectively.
This role supports the pricing and management of insurance products, including profitability analysis and risk management. It also assists in product development, claims reporting, and optimizing reinsurance structures.
This role is designed for a cybersecurity generalist with a broad range of expertise in various aspects of IT security, including but not limited to information security, risk management, incident response, and compliance. This role is crucial in ensuring the integrity and security of information systems and will contribute significantly to upholding our commitment to protecting our stakeholders' data.
As a Digital Product Manager, you will be in charge of client-facing products that will help build the business as a standout in the market.
The Head of Customer Care will oversee all functions and projects for the assigned squad under ECX, ensuring delivery meets customer standards and organizational KPIs. Additionally, the Head of Customer Care will act as a change agent by promoting agile values, collaborating with other leaders, and nurturing key stakeholder relationships to align with business goals.
Developing and executing demand planning strategies. Ensuring customer satisfaction and accurate inventory levels.
You will be part of a team who are passionate in driving and supporting growth in the insurance industry. You will be responsible for driving sales through building and nurturing relationships with partners.
The Operations Management role leads continuous improvement by implementing industry best practices and fostering a high-performance culture. Through cross-department collaboration and data-driven solutions, it identifies areas for improvement, streamlines processes, and supports the organization's strategic objectives.
Role is responsible for leading all aspects of strategy, planning, and execution support within the Philippines business. Role will be expected to create strong partnerships and collaboration with senior stakeholders across the local and international leadership teams.
The IT Business Design and Transformation Director leads strategic planning and transformation initiatives for the IT organization, ensuring alignment with business goals and seamless execution. This role focuses on governance, program management, and fostering collaboration across teams to drive impactful outcomes in a dynamic environment.
The Chief Information Officer (CIO) will oversee and manage the company's technology roadmap. This pivotal role will report to CEO, and will be responsible in the management and development of the company's software, infrastructure, and emerging tech.
The IT Operations Excellence Director is responsible for driving continuous improvement throughout the organization by implementing industry best practices.
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